Having heard and read about DaLite in various places, I thought I would give them a try for my home theater set-up.
Ordered the screen and when I installed it carefully as per specifications (using professional gear including levels), I was sorely disappointed to see that the fabric did not hang properly and had ripples across the viewing surface.
Contacting DaLite service is not easy (despite their warranty) as they insist on your contacting the retailer and the retailer generally not understanding the problem or being sufficiently responsive. Anyway, finally they sent me a replacement screen.
I thought I would forgive and forget their initial defective shipment (after all, we all make mistakes). So, with positive thoughts, I opened and installed the second screen with again a lot of care and time.
Guess what - the problem was not only there, it was WORSE this time. This tells me that this company has a poorly controlled manufacturing process and their quality review is minimal to non-existent. It seems that being in a near monopoly situation does lead to complacency and shoddy standards. I would thus sadly recommend to all to look elsewhere for a quality product - and not waste significant amounts of time with installation and customer service over a poorly manufactured product.
Regards all...
P.S. In addition to the above fundamental issue, there is a major problem with retracting the screen - no matter how careful you are. Again, suggests a poor/basic design that has not been improved given their monopoly position.
**** The trend you support today becomes the norm tomorrow. Hope you choose wisely. ****Buy Dalite Designer Model B Fabric Case Frost Gray With White Caps 72 X 96 Inch Matte White Projection Screen - Dalite 73147!
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